Messaging
How to communicate with coaches through messages
Messaging
Stay connected with your coach through Coachive's built-in messaging system.
Accessing Messages
Go to Dashboard > Messages to see all your conversations.
When to Message
Before Booking
- Ask questions about the coach's approach
- Clarify if they can help with your specific goals
- Discuss scheduling preferences
Before Sessions
- Share context or materials
- Remind about specific topics
- Send relevant links or documents
After Sessions
- Follow up on action items
- Ask clarifying questions
- Share progress updates
Messaging Features
Text Messages
Send text messages in real-time. Coaches typically respond within 24 hours.
File Attachments
Share files with your coach:
- Documents (PDF, Word, etc.)
- Images
- Links
Read Receipts
See when your message has been:
- Delivered
- Read by the coach
Notifications
You'll be notified of new messages via:
- In-app notification
- Email (if enabled in settings)
Messaging Etiquette
Response Times
- Coaches are not available 24/7
- Most respond within 24-48 hours
- For urgent matters, mention it in your message
What's Appropriate
- Questions about upcoming sessions
- Sharing progress or challenges
- Scheduling discussions
- Follow-up on session topics
What's Not Included
Messaging is for coordination, not coaching. Extended support between sessions may be:
- Part of premium packages
- Available as an add-on service
- Discussed with your individual coach
Some coaches offer premium messaging packages for ongoing support between sessions. Check their profile for details.
Privacy & Safety
- All messages are private between you and your coach
- Messages are encrypted in transit
- We don't read or share your conversations
- Report any inappropriate behavior to support