Account Settings

Learn how to manage your Coachive account settings, update your profile, and configure your preferences.

Accessing Settings

1. Click your profile icon in the top right
2. Select Settings from the dropdown
3. Or go directly to Dashboard > Settings

Profile Information

Basic Information

Update your personal details:

• Name: How you appear to coaches
• Profile Photo: Upload a clear photo of yourself
• Location: Your city and timezone
• Bio: A short description about yourself (optional)

Updating Your Photo

1. Go to Settings > Profile
2. Click on your current photo or the placeholder
3. Upload a new image (JPG, PNG, max 5MB)
4. Crop and adjust if needed
5. Save changes

Tips for a good profile photo:

• Use a clear, recent photo
• Face the camera
• Good lighting
• Professional but friendly

Account Security

Changing Your Password

1. Go to Settings > Security
2. Click Change Password
3. Enter your current password
4. Enter and confirm your new password
5. Click Update Password

Password requirements:

• At least 8 characters
• Mix of letters and numbers
• Recommended: special characters

Two-Factor Authentication (2FA)

Add an extra layer of security:

1. Go to Settings > Security
2. Click Enable 2FA
3. Scan the QR code with your authenticator app
4. Enter the verification code
5. Save your backup codes securely

Recommended apps:

• Google Authenticator
• Authy
• 1Password

Active Sessions

View and manage where you're logged in:

1. Go to Settings > Security
2. See all active sessions
3. Click Log out on any suspicious sessions

Notification Preferences

Email Notifications

Choose which emails you receive:

To update:

1. Go to Settings > Notifications
2. Toggle each notification type
3. Changes save automatically

In-App Notifications

Configure browser notifications:

• Allow/block browser notifications
• Set quiet hours (coming soon)

Payment Methods

Adding a Payment Method

1. Go to Settings > Billing
2. Click Add Payment Method
3. Enter card details
4. Click Save

Managing Cards

• Set default: Click the star icon
• Remove: Click the trash icon
• Update: Add new card, remove old one

Viewing Payment History

1. Go to Settings > Billing
2. Scroll to Payment History
3. Click any payment for details
4. Download receipts as needed

Timezone Settings

Why Timezone Matters

Your timezone affects:

• When you see available session times
• Session reminders
• Calendar integrations

Setting Your Timezone

1. Go to Settings > Preferences
2. Select your timezone from dropdown
3. Save changes

Language Preferences

Changing Language

1. Go to Settings > Preferences
2. Select your preferred language
3. The interface will update

Currently supported:

• English
• German

More languages coming soon!

Data & Privacy

Downloading Your Data

Request a copy of your data:

1. Go to Settings > Privacy
2. Click Download My Data
3. We'll email you when it's ready
4. Download within 7 days

Privacy Settings

Control your data:

• Profile visibility: Who can see your profile
• Analytics: Opt out of anonymous analytics
• Marketing: Email communication preferences

Deleting Your Account

How to Delete

1. Go to Settings > Account
2. Scroll to Danger Zone
3. Click Delete Account
4. Enter your password
5. Confirm deletion

What Gets Deleted

• Your profile and personal information
• Message history
• Session history
• Payment methods (not payment records - we keep those for legal reasons)

What We Keep

For legal/tax purposes, we retain:

• Transaction records (7 years)
• Basic account info for those records