Video Calls

Coachive has built-in video calling so you can meet with your coach without leaving the platform.

Joining a Session

Before the Session

1. You'll receive a reminder email 24 hours and 1 hour before
2. A Join Call button appears 15 minutes before the session
3. Test your camera and microphone beforehand

Starting the Call

1. Go to Dashboard > Sessions
2. Find your upcoming session
3. Click Join Call when it's time
4. Allow camera and microphone access when prompted

Video Call Features

Camera & Microphone

• Toggle camera: Turn video on/off
• Toggle microphone: Mute/unmute yourself
• Camera selection: Choose between multiple cameras
• Microphone selection: Choose your input device

Screen Sharing

Share your screen to:

• Show documents or presentations
• Walk through websites or apps
• Collaborate on visual materials

To share:

1. Click the Share Screen button
2. Select what to share (entire screen, window, or tab)
3. Click Stop Sharing when done

Virtual Background

• Blur your background for privacy
• Use a virtual background image

Chat

Use the in-call chat for:

• Sharing links
• Taking notes
• Asking questions without interrupting

Technical Requirements

Browser Support

We recommend:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)

Internet Connection

• Minimum: 1.5 Mbps up/down
• Recommended: 3+ Mbps for HD video

Hardware

• Webcam (built-in or external)
• Microphone (built-in or external)
• Speakers or headphones

Troubleshooting

Camera or Microphone Not Working

1. Check browser permissions (look for camera icon in address bar)
2. Make sure no other app is using the camera
3. Try refreshing the page
4. Restart your browser

Poor Video Quality

1. Check your internet connection
2. Close other applications using bandwidth
3. Turn off HD video if needed
4. Move closer to your router

Audio Echo

1. Use headphones instead of speakers
2. Mute when not speaking
3. Check for duplicate browser tabs

Connection Issues

1. Refresh the page
2. Check your internet connection
3. Try a different browser
4. Contact support if issues persist

Best Practices

1. Good lighting: Face a window or use a lamp
2. Quiet environment: Minimize background noise
3. Stable setup: Use a tripod or stable surface
4. Eye contact: Look at the camera, not the screen
5. Be prepared: Have water and materials ready