Stripe Setup

To receive payments for your coaching sessions, you'll need to connect a Stripe account. Here's how to set it up.

Why Stripe?

We use Stripe to handle payments because:

• Secure: Industry-leading payment security
• Fast payouts: Get paid quickly to your bank
• Global: Works in 40+ countries
• Transparent: Clear fees and reporting

Connecting Stripe

Step 1: Go to Settings

1. Navigate to Coach Dashboard > Settings
2. Find the Payments or Stripe section
3. Click Connect with Stripe

Step 2: Create or Connect Account

You'll be redirected to Stripe to either:

• Create a new account - If you don't have Stripe
• Connect existing - If you already use Stripe

Step 3: Verify Your Identity

Stripe requires identity verification:

Personal Information:

• Legal name
• Date of birth
• Address
• Last 4 digits of SSN (US) or equivalent

Business Information:

• Type (individual or business)
• Industry (coaching/consulting)
• Website (optional)

Bank Account:

• Bank name
• Routing number
• Account number

Step 4: Complete Verification

Stripe may require:

• Photo ID (driver's license, passport)
• Proof of address
• Business documents (if applicable)

Step 5: Confirmation

Once connected:

• You'll see "Stripe Connected" in settings
• Your dashboard shows payout information
• You can start accepting paid sessions

Stripe Dashboard

Accessing Stripe Dashboard

From Coach Dashboard > Settings > Payments:

• Click View Stripe Dashboard
• Or go directly to dashboard.stripe.com

What You Can Do in Stripe

• View all transactions
• Check payout schedule
• Download tax documents
• Update bank information
• Manage account settings

Payout Schedule

When You Get Paid

Default payout schedule:

• US coaches: 2-day rolling payouts
• International: Varies by country (typically 7 days)

Changing Payout Schedule

In Stripe Dashboard:

1. Go to Settings > Payouts
2. Choose your schedule:
   • Daily
   • Weekly
   • Monthly

Minimum Payout

• No minimum payout amount
• Payouts happen automatically on schedule
• Small amounts accumulate if below bank's threshold

Understanding Fees

Platform Fee

Coachive charges a platform fee:

• 15% of each session payment
• Covers: payment processing, platform maintenance, marketing

Example Calculation

For a $100 session:

• You receive: $85 (85%)
• Platform fee: $15 (15%)

The platform fee includes Stripe's processing fee, so you keep a flat 85%.

No Hidden Fees

• No monthly fees
• No setup fees
• No payout fees
• Just the transparent platform percentage

Tax Information

US Coaches: 1099-K

If you earn $600+ in a calendar year:

• Stripe sends a 1099-K form
• Report this income on your taxes
• Available in Stripe Dashboard by January 31st

International Coaches

Tax requirements vary by country:

• Keep your own records
• Consult a local tax professional
• Stripe provides transaction history for records

Downloading Tax Documents

1. Go to Stripe Dashboard
2. Click Documents
3. Download available tax forms

Troubleshooting

"Stripe Not Connected"

If your Stripe disconnects:

1. Go to Settings > Payments
2. Click Reconnect Stripe
3. Re-authenticate your account

Verification Failed

If Stripe can't verify you:

• Double-check all information is accurate
• Ensure ID photo is clear and valid
• Contact Stripe support for specific issues

Payout Delayed

Payouts can be delayed due to:

• Bank holidays
• First payout (takes longer)
• Account issues (check Stripe email)
• Verification requirements

Wrong Bank Account

To update your bank:

1. Go to Stripe Dashboard
2. Settings > Bank accounts
3. Add new account
4. Remove old account (after verifying new one works)

Security

Keeping Your Account Safe

• Use a strong, unique password for Stripe
• Enable two-factor authentication
• Don't share login credentials
• Monitor for suspicious activity

Fraud Protection

Stripe includes:

• Fraud detection
• Dispute management
• Chargeback protection

If you receive a fraudulent payment or dispute:

1. Don't panic - it's handled through Stripe
2. Provide requested documentation
3. Coachive support can assist if needed

International Coaches

Supported Countries

Stripe is available in 40+ countries. Check stripe.com/global for the full list.

Currency

• Clients pay in their currency
• You receive in your local currency
• Stripe handles conversion automatically
• Small forex fee may apply

Different Requirements

Some countries require:

• Business registration
• Tax ID numbers
• Additional verification

Getting Help

Stripe Support

For Stripe-specific issues:

• Visit support.stripe.com
• Use chat support in Stripe Dashboard
• Email Stripe directly

Coachive Support

For platform questions:

• How fees work
• Connection issues
• Earnings not showing correctly

Contact our support team and we'll help troubleshoot.