Managing Your Availability

Set up your availability so clients can book sessions when you're free to coach.

Availability Calendar

Accessing Your Calendar

Go to Coach Dashboard > Availability to manage your schedule.

Setting Working Hours

Configure your regular weekly availability:

1. Select a day (e.g., Monday)
2. Add time slots when you're available
3. Repeat for each day you work

Example schedule:

• Monday: 9:00 AM - 12:00 PM, 2:00 PM - 5:00 PM
• Tuesday: 10:00 AM - 6:00 PM
• Wednesday: 9:00 AM - 12:00 PM
• Thursday: 10:00 AM - 6:00 PM
• Friday: 9:00 AM - 1:00 PM

Timezone

Your availability is set in your local timezone. Clients see your availability converted to their timezone.

Buffer Times

Between Sessions

Add buffer time between sessions to:

• Prepare for the next client
• Take notes from the previous session
• Take breaks

Configure buffer time in Availability > Settings:

• 5 minutes (minimal)
• 15 minutes (recommended)
• 30 minutes (comfortable)

Before First Session

Optionally add buffer time before your first session of the day.

Blocking Time

Vacation/Time Off

Block out dates when you won't be available:

1. Go to Availability > Block Time
2. Select the date range
3. Add a reason (optional)
4. Save

Clients won't be able to book during blocked times.

One-Time Blocks

Block specific times for:

• Appointments
• Personal commitments
• One-off unavailability

Calendar Integration

Google Calendar

Sync with Google Calendar to:

• Automatically block times when you have other events
• See Coachive bookings in your calendar
• Avoid double-booking

To connect:

1. Go to Settings > Integrations
2. Click Connect Google Calendar
3. Grant permissions
4. Select which calendars to sync

Other Calendars

Export your Coachive calendar as an ICS file to import into other calendar apps.

Managing Bookings

When Clients Book

• You'll receive an email notification
• The session appears in your dashboard
• A calendar event is created (if synced)

Confirming Sessions

Sessions are automatically confirmed when clients complete booking and payment.

Rescheduling

If a client requests to reschedule:

1. You'll receive a notification
2. Review the new proposed time
3. Accept or propose an alternative

Cancellations

Your cancellation policy is shown to clients at booking. Define:

• Notice period required (e.g., 24 hours)
• Refund policy for late cancellations

Best Practices

1. Be consistent - Regular hours help clients remember your availability
2. Update promptly - Block time as soon as you know you're unavailable
3. Buffer generously - Better to have extra time than feel rushed
4. Sync calendars - Avoid double-booking with Google Calendar sync
5. Consider timezones - If targeting international clients, offer varied hours