Account Settings

Learn how to manage your Coachive account settings, update your profile, and configure your preferences as a coach.

Accessing Settings

1. Click your profile icon in the top right
2. Select Settings from the dropdown
3. Or go directly to Dashboard > Settings

Profile Information

Basic Information

Update your personal details:

• Name: How you appear to clients
• Profile Photo: Upload a professional photo
• Location: Your city and timezone
• Bio: A short description about yourself

Updating Your Photo

1. Go to Settings > Profile
2. Click on your current photo or the placeholder
3. Upload a new image (JPG, PNG, max 5MB)
4. Crop and adjust if needed
5. Save changes

Tips for a good profile photo:

• Use a clear, recent photo
• Face the camera with a friendly expression
• Good lighting (natural light works best)
• Professional but approachable

Coach Profile Settings

As a coach, you have additional profile settings:

Coach Bio & Headline

• Write a compelling bio that showcases your expertise
• Craft a headline that captures what you offer

Specialties

• Select your coaching specialties
• Add relevant tags for discoverability

Credentials

• Add certifications and qualifications
• Include relevant experience

Video Introduction

• Upload an intro video to connect with potential clients
• Keep it under 2 minutes

See our Profile Setup Guide for detailed tips.

Account Security

Changing Your Password

1. Go to Settings > Security
2. Click Change Password
3. Enter your current password
4. Enter and confirm your new password
5. Click Update Password

Password requirements:

• At least 8 characters
• Mix of letters and numbers
• Recommended: special characters

Two-Factor Authentication (2FA)

Add an extra layer of security:

1. Go to Settings > Security
2. Click Enable 2FA
3. Scan the QR code with your authenticator app
4. Enter the verification code
5. Save your backup codes securely

Recommended apps:

• Google Authenticator
• Authy
• 1Password

Active Sessions

View and manage where you're logged in:

1. Go to Settings > Security
2. See all active sessions
3. Click Log out on any suspicious sessions

Notification Preferences

Email Notifications

Choose which emails you receive:

To update:

1. Go to Settings > Notifications
2. Toggle each notification type
3. Changes save automatically

In-App Notifications

Configure browser notifications:

• Allow/block browser notifications
• Set quiet hours (coming soon)

Payout Settings

Connecting Stripe

To receive payments:

1. Go to Settings > Payments
2. Click Connect Stripe
3. Complete the Stripe onboarding
4. Verify your identity

See our Stripe Setup Guide for detailed instructions.

Viewing Earnings

1. Go to Dashboard > Earnings
2. View your earnings summary
3. Track pending payouts
4. Download transaction history

Timezone Settings

Why Timezone Matters

Your timezone affects:

• When clients see your available times
• Session reminders
• Calendar integrations

Setting Your Timezone

1. Go to Settings > Preferences
2. Select your timezone from dropdown
3. Save changes

Language Preferences

Changing Language

1. Go to Settings > Preferences
2. Select your preferred language
3. The interface will update

Currently supported:

• English
• German

More languages coming soon!

Availability Settings

Setting Your Hours

1. Go to Settings > Availability or Dashboard > Availability
2. Set your working hours for each day
3. Block out unavailable times
4. Save changes

See our Availability Guide for detailed setup.

Data & Privacy

Downloading Your Data

Request a copy of your data:

1. Go to Settings > Privacy
2. Click Download My Data
3. We'll email you when it's ready
4. Download within 7 days

Privacy Settings

Control your data:

• Profile visibility: Who can see your profile
• Analytics: Opt out of anonymous analytics
• Marketing: Email communication preferences

Deleting Your Account

Before Deleting

As a coach, ensure you:

• Complete or cancel all scheduled sessions
• Notify your clients
• Withdraw all pending earnings
• Download any data you need

How to Delete

1. Go to Settings > Account
2. Scroll to Danger Zone
3. Click Delete Account
4. Enter your password
5. Confirm deletion

What Gets Deleted

• Your coach profile and personal information
• Message history
• Session history
• Payment methods

What We Keep

For legal/tax purposes, we retain:

• Transaction records (7 years)
• Basic account info for those records